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If you are wondering what your customers are thinking then you are doing something wrong.
In today’s digital world, a contextual and personalized marketing approach based upon customer insights is crucial to be successful.
It is the only way to create a relevant and consistent qualitative omni-channel approach delivering ROI. Hybris allows your company to amplify the unique moments that drive decisions with:
• Hybris Commerce
• Hybris Marketing
• Hybris Profile
• Hybris Loyalty
• Hybris Sales
• Hybris Service
• Hybris Revenue
“With 88% of all organizations delivering a multi-channel customer service experience, the differentiating factor will now be in the quality of those interactions.”
– Source: Customer Management IQ
La Lorraine Bakery Group wants to distinguish itself not only with product quality but also by an easy and swift order system for its retail customers based upon customer history. A piece of cake for SAP Hybris.
DISCLOSING MAGICAL CUSTOMER MOMENTS ACROSS CHANNELS
Being consistent across different online & offline channels is essential in an excellent customer experience. Using a Hybris build PIM, Descours & Cabaud is now able to communicate in a full omnichannel mode. Discover more about this case.
In order to disclose the value before, during and after the sale, Tefal invested in a graphic and ergonomical online platform with an integrated webshop using SAP Hybris technology.